99fb Privacy Policy

99fb ("we", "us", or "the platform") is committed to providing a safe and reliable online betting and casino experience for Bangladeshi players. This Privacy Policy ("Policy") explains how 99fb collects, processes, stores, and protects your personal data when you use our website and services.

This policy applies equally to all registered users, account holders, and visitors of 99fb. You are encouraged to read this policy carefully before using our services. If you disagree with any terms of this policy, please refrain from using our services.

This policy has been drawn up in accordance with the applicable laws of Bangladesh and international best practices in data protection.

99fb collects two types of data: information you provide to us and information collected automatically.

2.1 Information You Provide

During account registration and use of our services, we collect the following information:

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Email address, mobile number.
• Payment Information: Mobile banking account numbers or bank account details for bKash, Nagad, Rocket, Upay, or bank transfers.
• Documents: Documents required for identity verification and age confirmation.
• Support Information: Information exchanged when contacting us via live chat or email.

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• Device Information: IP address, device type, operating system, browser information.
• Usage Information: Pages visited, links clicked, session duration, access times.
• Transaction Information: Deposit and withdrawal history, betting and gaming history.
• Cookie & Tracking Information: Data collected through cookies, web beacons, and similar technologies.

99fb uses your data only for specific and legitimate purposes. Your data is never used outside of these purposes under any circumstances.

3.1 Account Management

Your data is used to create and verify your account, ensure login security, and send account-related notifications.

3.2 Service Delivery

Your data is used to keep betting and gaming services running, process transactions, and deliver winnings to you.

3.3 Security & Fraud Prevention

Your data is analysed to prevent unauthorised account access, combat fraud and money laundering, and ensure responsible gaming.

3.4 Customer Support

Your data is used to answer your questions accurately and resolve issues via 24/7 live chat and email ([email protected]).

3.5 Legal Compliance

Necessary data is retained to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.

3.6 Platform Improvement

Anonymous analytics data is used to improve user experience, fix technical issues, and add new services.

99fb never sells your personal data to third parties. However, limited data may be shared in specific circumstances:

4.1 Service Partners

Information required for payment processing (bKash, Nagad, Rocket, Upay, or banks) is shared solely to complete transactions. These partners are bound by the same strict privacy standards we follow.

4.2 Legal Requirements

Data may be provided in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, only the minimum information legally required will be disclosed.

4.3 Fraud Prevention

Relevant data may be shared with authorities to prevent fraud, money laundering, or other criminal activity.

4.4 Business Transfers

In the event of a company merger or acquisition, user data may be transferred, but the new operator will be required to comply with the terms of this policy.

99fb uses a multi-layered security approach to keep your data safe:

• SSL/TLS Encryption: All data transmission on our website is secured with SSL encryption, preventing data theft.
• Database Encryption: Sensitive data is stored in encrypted form to prevent unauthorised access.
• Access Controls: Only authorised staff can access your data, and only to the extent necessary.
• Regular Security Audits: Our system security is regularly tested and vulnerabilities are resolved promptly.
• Two-Factor Authentication: An additional layer of security is available for your account.
• Payment Security: All financial transactions are processed through secure channels and payment details are not stored directly on our servers.

Please keep in mind that no organisation can guarantee complete security on the internet. So make sure to keep your account password safe and notify us immediately if you notice any suspicious activity.

99fb uses cookies and similar technologies to improve your experience.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the service — such as keeping your session active, maintaining your login state, and ensuring security. They cannot be disabled.

6.2 Analytics Cookies

These cookies are used to understand which pages are most used and how users navigate the platform. The data collected is anonymous.

6.3 Functional Cookies

These cookies are used to remember your preferred language, payment method, and other personalised settings.

You can control or delete cookies from your browser settings, though this may affect some functionality of the service.

99fb retains your data only for as long as necessary:

• Account Data: For as long as your account is active and for as long as required by law after account closure.
• Transaction Data: Retained for a specified period for financial reporting and audit purposes.
• Support Communications: Kept for a limited period to ensure service quality and resolve disputes.
• Marketing Consent: Retained until you withdraw your consent.

Once the retention period ends, data is securely deleted or anonymised.

As a 99fb user, you have the following rights over your own data:

8.1 Right of Access

You have the right to know what data we hold about you. You can request a copy of your data by emailing [email protected].

8.2 Right to Rectification

If any of your data is inaccurate, you can request that it be corrected or updated.

8.3 Right to Erasure

In certain circumstances you can request that your data be deleted. However, some data may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the use of your data for marketing communications or other non-essential purposes.

8.5 Data Portability

You can request to receive your personal data in a structured, commonly used format.

99fb's services are intended only for users aged 21 and above. We do not knowingly collect data from minors. We follow a strict process to verify age.

If we become aware that a minor has registered on our platform, that account will be closed immediately and any collected data will be deleted. Parents or guardians who suspect that a child or teenager is using our platform should contact us.

To operate our services, your data may be stored or processed on servers outside Bangladesh. We ensure the necessary contractual safeguards are in place to protect your privacy in any country to which data may be transferred.

For international data transfers, we follow best security practices and recipient organisations are required to maintain protection standards consistent with this policy.

Our platform may contain links to third-party websites. These websites have their own privacy policies and 99fb is not responsible for them. You are advised to read their privacy policies before visiting third-party sites.

In addition, payment gateway services (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. Accessing their platform during a transaction means you are subject to their policies.

99fb may review and update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a special notice on the website.
• By sending a notification to your registered email.
• By informing you of the changes at login.

If you continue to use the service after an updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend revisiting this page periodically.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat available on the website.
• Language Support: Assistance is available in both Bengali and English.

We take your complaints seriously and will try to resolve them as quickly as possible. If you feel our response is unsatisfactory, you have the right to raise a complaint with the relevant regulatory authority.